Frequently Asked Questions

MBay Marketing is a Monterey Bay-based AI marketing agency that helps local businesses streamline their operations, boost customer engagement, and increase sales through cutting-edge AI-powered tools. From social media management to automated customer follow-ups, we provide tailored solutions to help your business thrive.

We specialize in AI-powered marketing solutions, including: • All-in-One Social Media Management: Post to Instagram, Facebook, X, LinkedIn, and more from a single platform. • AI-Powered Missed Call Follow-Up: Automatically text customers who miss your call, answer their questions, and even schedule appointments. • AI Review Responses: Automatically respond to Google reviews to build trust and credibility. • Conversational AI Chatbots: Engage customers 24/7 with AI chatbots that answer questions and guide them through your services. • Advanced CRM & Automation: Manage leads, track customer interactions, and automate follow-ups to close more sales.

When a customer calls your business and you’re unable to answer, our AI system instantly sends them a text message. The AI is trained on your business’s specific details, so it can answer questions, provide information, and even schedule appointments—all without you lifting a finger.

Yes! Our AI can automatically respond to both positive and negative Google reviews in a professional, personalized manner. This helps you build trust, improve your online reputation, and show customers you care—even when you’re busy running your business.

Our Professional Plan is designed for businesses ready to take their marketing and customer engagement to the next level. It includes: • Unlimited AI-Powered Missed Call Follow-Up • Unlimited AI Review Responses • Custom Conversational AI Chatbots (multi-platform integration) • Advanced CRM & Lead Management • Sales Pipeline Automation • Email & SMS Marketing Campaigns • Website Chat Widgets • Analytics & Reporting Dashboard • Dedicated Account Manager • Priority Support

Absolutely! If your business has unique needs, we can create a custom plan tailored to your goals. Contact us to discuss how we can build a solution that works for you.

No long-term contracts! We offer monthly subscription plans so you can cancel your software/services subscription or change your plan at any time.

Getting started is easy! Simply choose the plan that fits your business needs, checkout, fill out the Onboarding Form, and our team will handle the rest. We’ll set up your AI tools, provide your login credentials and ensure everything runs smoothly so you can start seeing results ASAP. Our best communication channel is via email if you have any questions.

We combine local expertise with advanced AI technology to deliver results-driven solutions tailored to your business. We are one of the only agencies that provides cutting-edge AI tools to local businesses in Monterey Bay. Our tools are designed to save you time, increase your revenue, and help you build stronger relationships with your customers—all while staying ahead of the competition. We'd love to work with you!